Privacy Policy

This Privacy Policy explains how TecGuru, doing business as Mission Host (“Mission Host,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you use our websites (missionhost.org and tecguru.co), our client portal, and our products and services, including VPS and managed hosting, WordPress hosting, the AI website builder, and AI Suite (collectively, the “Services”).

This policy applies to AI Suite whether you access it through our website, the client portal, or a mobile or desktop app distributed through an app store. If you are using AI Suite as a member of an organization or “workspace,” please also read the AI Suite section below, which describes controls your organization administrator may have over your account and conversations.

1. Information We Collect

1.1 Information you provide directly

• Contact and waitlist forms: name, email address, the service you're asking about, and the message or free-text content you submit.
• Hosting and WordPress orders: name, email address, an SSH public key (if you choose to save one to your account), a login username for your server, an optional hostname, and, for WordPress orders, a domain name.
• AI website builder: the free-text description or “prompt” you write describing the site you want built. Don't include personal or sensitive information in this prompt beyond what you want reflected in the generated site.
• AI Suite orders and account setup: name, email address, number of seats, and any promo code you enter.
• Client portal login: your email address. Portal login is passwordless — we send a one-time link or code to your email rather than storing a password.
• AI Suite conversations: the messages you send, and any files or images you upload or that are generated in a conversation (supported types currently include common image formats and documents such as PDF, Word, Excel, text, and CSV files).

1.2 Information collected automatically

• IP address and standard request data: our infrastructure (including Cloudflare, which sits in front of our websites) processes IP addresses and standard web request metadata to serve traffic and prevent abuse. The AI website builder's prompt intake also uses your IP address specifically to rate-limit abusive use.
• Bot protection: the AI website builder's prompt form uses Cloudflare Turnstile, a CAPTCHA-style challenge, to distinguish humans from automated abuse before we accept a prompt.
• Advertising measurement: our public marketing pages load the Meta (Facebook) Pixel, which reports to Meta that a visit, a started checkout, or a completed order occurred, along with the order value and seat count. It sets Meta's own cookies in your browser and lets us measure which ads lead to sign-ups. It is not loaded inside AI Suite or the client portal, and we never send Meta the contents of your conversations, files, or account data — see Cookies & Local Storage below.
• We do not use Google Analytics, and we don't use tracking cookies for login — see Cookies & Local Storage below.

1.3 Information generated through your use of the Services

• Session credentials: when you log in, we issue a session token that your browser stores locally (see Cookies & Local Storage) to keep you signed in.
• SSH keys and server credentials: SSH public keys you save to your account, and, for VPS services, the login password and remote console (VNC) access details needed to manage your server through the portal.
• AI Suite usage data: which AI model answered a message, token counts, and associated usage/spend figures, used for billing, budgeting, and account limits.

2. AI Suite: How Your Conversations Are Handled

AI Suite — including the MissionAI app — answers you using AI models built and operated by other companies. To produce an answer, we send them the content of your request. We don't sell your conversation content, and we don't use it to train our own models.

2.1 What is sent

• The text of your message.
• Any photo or image you attach.
• Any document you attach — PDF, Word, spreadsheet, text, or CSV — including the text extracted from it.
• The earlier messages in that same conversation, so the model can follow the thread.
• When web search is in use for a message — because you turned it on, or because your question was recognized as a research question — a search query derived from your message.

2.2 Who it is sent to

Your message goes to Mission Host's servers and, from there, to the provider of the model you selected. If the model is left on Auto Route, Mission Host selects one of the following for you:

• Anthropic (Claude) — privacy policy
• OpenAI (GPT models, image generation) — privacy policy
• Google (Gemini) — privacy policy
• xAI (Grok) — privacy policy
• Perplexity (Sonar, web search) — privacy policy

We do not send your data to any AI provider not listed here.

2.3 What is not sent to them

We do not send your name, your email address, or your Mission Host account identity to these providers. They receive the content of the conversation, not the identity of the person who wrote it. We never send your payment details to them, and we never receive those details ourselves.

2.4 The protection these providers give your data

We access these models through each provider's commercial API. Under those providers' published API terms, the content we send is not used to train their models, and is retained only for the short period each provider requires for abuse monitoring — up to 30 days — after which it is deleted. We have satisfied ourselves that each provider affords your data protection equal to the protection described in this policy. Each provider's independent handling of data is governed by its own privacy policy, linked above, which we don't control.

2.5 Your permission

In the MissionAI app, we ask for your permission before any of this happens. On first sign-in the app shows you what is sent and who it is sent to, and nothing reaches a provider until you agree. You can withdraw that permission at any time in Settings → Data & privacy → AI data sharing; withdrawing stops any further messages being sent. On the web, sending a message is itself the act of sharing it with the provider of the model you have selected, as described above.

2.6 How long conversations are kept

Conversation content is stored so you can return to your chat history, on whichever device you next sign in from. Conversations are retained for 365 days from your last activity in them, unless your organization's administrator sets a shorter period for that workspace, after which they are deleted automatically. You can delete any of your own conversations at any time from the chat interface; deletion is permanent, and deleting a conversation in the app deletes it from the web service as well. If you're removed from an organization's workspace, your conversations are kept for the remainder of that workspace's retention window before being deleted.

2.7 If you use AI Suite through an organization

If you use AI Suite through an organization, your organization administrator controls certain settings that affect your account and privacy within that workspace:

• Usage metadata: admins can always see an audit log of chat metadata — such as the date, which model was used, the conversation title, and message counts — but not the content of your messages, through that log alone.
• “View as” conversation access: some workspaces enable a setting (off by default) that lets an admin open a read-only view of a member's conversation history. Each such session is limited to 30 minutes and shown to the admin with a visible countdown. If your organization has this setting enabled, your organization's admins may be able to read the content of your conversations for oversight or support purposes.
• Admin-configured instructions: an admin can attach standing instructions to your account that are automatically included with the messages you send to the AI. These instructions are set by your organization, not by you, and are not shown to you within the product. Your organization is responsible for the content of any instructions it configures.
• Budgets and usage: admins and Mission Host staff can see aggregate and per-member usage (token counts, spend, and model usage) for billing and account-management purposes.

If your AI Suite access was set up by an organization (for example, an employer or another organization administering the workspace on your behalf), that organization is a separate controller of certain settings described above, and questions about those settings should also be directed to that organization.

3. How We Use Information

We use the information described above to:

• Provide, operate, and maintain the Services you request, including provisioning and managing hosting, domains, and AI Suite accounts;
• Process orders and subscriptions, including through our payment processor, Stripe;
• Authenticate you and secure your account;
• Respond to support requests and communicate with you about your account or orders;
• Detect, prevent, and investigate fraud, abuse, and security issues (including rate-limiting anonymous use of the AI website builder);
• Meter and bill usage-based products, such as AI Suite seats and model usage;
• Improve and maintain the reliability of our Services.

4. Payments

Payments are processed by Stripe. When you check out, you are redirected to a Stripe-hosted payment page — we do not collect or store your full card number on our servers. We retain a reference to your Stripe customer record to manage your subscription, invoices, and upgrades. Stripe's handling of your payment information is governed by Stripe's own privacy policy.

Subscriptions purchased inside the MissionAI iOS app are processed by Apple, not by Stripe. We receive confirmation from Apple, through our subscription provider RevenueCat, that a subscription is active for your account, along with its plan and renewal status. We never receive your payment card, your Apple Account credentials, or your billing address.

5. Cookies & Local Storage

We do not use cookies to keep you logged in. Instead, when you sign in to the client portal or AI Suite, a session token is stored in your browser's local storage and sent with each request to identify your session; it is not shared across devices and clears if you clear your browser's site data. The AI website builder's prompt form loads Cloudflare Turnstile, a bot-detection script, only on that page.

Our own website analytics are self-hosted and set no cookies. Our public marketing pages do load the Meta (Facebook) Pixel for advertising measurement, and it sets Meta's advertising cookies (such as _fbp) in your browser. You can stop it by blocking third-party cookies or using a tracker-blocking extension; doing so does not affect your ability to sign up, sign in, or use any part of the Services. You can also review and adjust how Meta uses your activity in your Meta account's ad preferences.

6. How We Share Information

We share information only as needed to provide the Services:

• AI providers (Anthropic, OpenAI, Google, xAI, Perplexity) — to generate responses to your AI Suite messages, as described in Section 2;
• Stripe — to process payments and manage subscriptions;
• Apple and RevenueCat — to confirm and keep current the status of a subscription you purchased inside the MissionAI iOS app, as described in Section 4;
• Cloudflare — as our content delivery/network security provider in front of our websites, and for bot detection on the AI website builder;
• Meta (Facebook) — advertising measurement on our public marketing pages only, limited to the page-visit, started-checkout and completed-order events described in Section 5;
• Your organization administrator — if you use AI Suite as part of an organization, to the extent described in Section 2;
• as required by law, legal process, or to protect the rights, property, or safety of Mission Host, our users, or others; and
• in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information.

7. Support and Administrative Access

Mission Host staff with administrative access to the client portal can, for support and account-management purposes, access account and service records and can start an impersonated session to view the portal as you would see it, in order to diagnose or resolve an issue. This is separate from and broader than AI Suite's organization-level “View as” feature described in Section 2, which is controlled by your organization, not Mission Host staff. Administrative access is restricted to authorized personnel and used only for legitimate support, security, and account-management purposes.

8. Data Retention

We retain account and service data for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. AI Suite conversations are retained for 365 days from your last activity in them, or for the shorter period your organization has configured, as described in Section 2.6. Deleting a client record from our administrative systems removes that record from our database but does not, by itself, cancel an associated Stripe subscription or tear down an associated server — those are handled through their own cancellation/deprovisioning flows. If you delete your account, the data described above is deleted at that point rather than waiting out these retention periods.

9. Data Security

We use industry-standard safeguards — including encryption in transit (HTTPS/TLS), access controls, and passwordless authentication — to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

You can review and update your account email from your portal account settings.

You can delete your MissionAI account yourself, at any time, in the MissionAI app: Settings > Account > Delete account. Deleting your account permanently removes your account and sign-in address, every conversation and message in it, every photo and document you attached, and every image generated for you. It takes effect immediately, it cannot be undone, and there is nothing to email us for and no waiting period.

Deleting your account does not cancel an App Store subscription. Only Apple can do that — cancel it in your Apple account settings, or Apple will continue to bill you after your account is gone.

For any other request — to access, correct or export your personal information, or to ask a question about how your information is used — contact us at support@tecguru.co. Depending on where you live, you may have additional rights under the GDPR or state privacy laws; we honor applicable rights requests submitted to that address.

11. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information directly from children under 13 (or the relevant minimum age in your jurisdiction) through our public website sign-up flows. AI Suite, however, may be deployed by an organization (for example, a school or a parent-managed workspace) that creates and administers accounts on behalf of minors it is responsible for; in that case, the organization administering the workspace is responsible for obtaining any consent required and for configuring the account appropriately. If you believe a child has provided us with personal information outside of an organization-managed context, contact us at support@tecguru.co and we will delete it.

12. International Users

Our Services are operated from the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Services after a change becomes effective constitutes acceptance of the revised policy.

If we change what we send to AI providers, or add an AI provider to the list in Section 2, we will ask for your permission again in the MissionAI app before any of your data goes to the new recipient.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

TecGuru, d/b/a Mission Host
114 Stuart Road NE, PMB 320
Cleveland, TN 37312
Email: support@tecguru.co