Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and TecGuru, doing business as Mission Host (“Mission Host,” “we,” “us,” or “our”), governing your use of our websites (missionhost.org and tecguru.co), our client portal, and all of our products and services, including VPS hosting, managed hosting and IT services, WordPress hosting, the AI Web Designer, AI Suite, and custom development work (collectively, the “Services”).

By ordering, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you are entering into these Terms on behalf of a company, church, ministry, non-profit, or other organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

Please read Section 8 (Acceptable Use) and Section 9 (Suspension and Termination) carefully. They describe conduct that is prohibited on our network and the steps we may take — including immediate suspension or termination without refund — when that conduct occurs.

1. The Services

We currently offer the following, each subject to these Terms:

• Unmanaged VPS hosting. A virtual private server provisioned to you, typically within minutes of checkout. You have root or administrative access and you are solely responsible for the operating system, software, configuration, updates, security hardening, and everything you or your users run on it.
• Managed hosting and IT services. Servers and systems that we configure, maintain, and support to a scope agreed with you. Anything not expressly included in that scope remains your responsibility.
• WordPress hosting. Managed WordPress hosting on a domain you control, with WordPress pre-installed and TLS certificates provisioned for you.
• AI Web Designer. An AI-assisted website generator that produces a site from a description you provide, which you may then refine and publish on your own domain as a hosted subscription.
• AI Suite. A per-seat, multi-provider AI chat and workspace product that routes your messages to third-party AI models. See Section 13.
• Web, app, and software development. Custom work quoted and scoped separately. Where we sign a separate proposal, statement of work, or master services agreement with you, that document controls to the extent it conflicts with these Terms; these Terms otherwise continue to apply.

We may add, change, or discontinue Services or features. If we discontinue a Service you are actively paying for, we will give you reasonable notice and a pro-rated refund of any prepaid, unused fees for that Service, except where we terminate for cause under Section 9.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to purchase Services. The Services are operated from the United States and are not offered to any person or entity barred from receiving them under applicable law (see Section 20).

3. Accounts and Access

• Account security. Client portal login is passwordless — we email a one-time link or code. You are responsible for maintaining control of the email address on your account, for your server credentials and SSH keys, and for all activity that occurs under your account or on your services, whether or not you authorized it. Notify us promptly at support@tecguru.co if you believe your account or a server has been compromised.
• Accurate information. You agree to provide accurate, current contact and billing information and to keep it up to date. We may suspend Services if we cannot reach you at the address on file about a billing, security, or abuse matter.
• Your users. If you allow others to use your services — employees, volunteers, congregants, clients, seat holders, or anyone you resell or sublicense to — you are responsible for their conduct under these Terms as if it were your own.
• Organization workspaces. If your AI Suite access was created by an organization, that organization's administrator controls your seat and certain workspace settings, and may add, remove, or view aspects of your account as described in our Privacy Policy.

4. Orders, Fees, and Billing

• Subscriptions. Hosting and AI Suite are sold as recurring subscriptions, billed in advance at the interval shown at checkout (monthly unless stated otherwise). Subscriptions renew automatically until cancelled.
• Payment processing. Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for all fees, renewals, add-ons (such as automated backups), and applicable taxes.
• Plan changes. Upgrades and added seats take effect immediately and are charged on a pro-rated basis for the remainder of the current period. Downgrades and removed seats take effect at your next renewal; we do not credit back the unused remainder of a period you have already paid for.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our income. If you are tax-exempt, send us your exemption documentation before ordering.
• Price changes. We may change prices for future billing periods with at least 30 days' notice to the email address on your account. Continuing to use the Service after the change takes effect means you accept the new price; your remedy if you do not is to cancel.
• Failed payments. If a charge fails, we may retry it and may suspend the affected Services. Services suspended for non-payment may be terminated and their data destroyed if the balance remains unpaid for 14 days after suspension. Reinstating a terminated service is not always possible.
• Chargebacks. If you dispute a charge, contact us first. Initiating a chargeback without contacting us may result in immediate suspension of all your Services pending resolution.

5. Trials and Promotional Codes

We sometimes offer trials, promotional codes, or discounts. They are limited to the terms stated at the time of the offer, are for evaluation by new customers unless we say otherwise, and may not be combined, resold, or used more than once per customer or organization. Unless you cancel before a trial ends, the subscription converts to a paid subscription at the then-current price. We may withdraw an offer, or revoke a code and bill the standard rate, if we determine it is being used abusively — for example through duplicate accounts created to extend a trial.

6. Cancellation and Refunds

• Cancelling. You may cancel a subscription at any time from the client portal or by emailing support@tecguru.co. Cancellation takes effect at the end of the current billing period; your service remains available until then.
• Refunds. Except where required by law or expressly stated in these Terms, fees are non-refundable and we do not pro-rate partial periods. Paying for a period does not entitle you to a refund of that period if you stop using the Service.
• No refund on termination for cause. If we suspend or terminate your Services for a violation of these Terms, you are not entitled to any refund or credit for the remainder of the period, and any unpaid fees for the current period become immediately due.
• Data after cancellation. When a service ends for any reason, we may permanently delete its data, including virtual machines, snapshots, backups, sites, and conversation history, after a short wind-down period. Export anything you need before you cancel.

7. Your Content and Your Systems

You retain ownership of the data, code, sites, files, and other material you place on or generate through the Services (“Your Content”). You grant us only the limited, non-exclusive license needed to host, transmit, back up, display, and otherwise process Your Content in order to operate and support the Services, and to comply with law.

You represent that you have the rights necessary to store and distribute Your Content and that it does not violate Section 8. We do not pre-screen or routinely monitor customer content, and we have no obligation to do so — but we may review content and server activity when investigating a suspected violation, an abuse report, a security incident, or a legal request.

Unmanaged services are yours to secure. On an unmanaged VPS, patching, firewalling, malware removal, and access control are your responsibility. A compromised server that is attacking others or sending spam is still your violation of these Terms, even if the underlying breach was not your fault.

8. Acceptable Use Policy

This section applies to everything you do with the Services, including content you host, traffic you originate, email you send, and material you generate with our AI products. The examples below are illustrative, not exhaustive.

8.1 Unlawful and harmful activity

You may not use the Services to store, transmit, generate, or facilitate:

• Child sexual abuse material (CSAM) or any sexual content involving minors. This results in immediate termination and a report to the National Center for Missing & Exploited Children and law enforcement, without notice to you.
• Content or conduct that violates any applicable law, regulation, or court order;
• Fraud schemes, phishing, credential harvesting, fake storefronts, impersonation of a person or organization, forged headers or identifiers, or any deceptive practice designed to obtain money, data, or access;
• Malware, ransomware, spyware, exploit kits, botnet command-and-control, stalkerware, or tooling whose primary purpose is to compromise systems or people without authorization;
• Material that infringes copyrights, trademarks, patents, trade secrets, or publicity or privacy rights, including unlicensed distribution of films, software, music, books, or streams;
• Threats of violence, incitement to violence, terrorist or violent extremist content, targeted harassment, doxxing, or content that promotes self-harm;
• Content that promotes or facilitates human trafficking, non-consensual sexual content, illegal drug or weapons sales, or the exploitation of vulnerable people;
• Unlicensed or unlawful gambling, pyramid schemes, high-yield investment programs, or similar financial scams.

8.2 Network, platform, and security abuse

• Denial-of-service or amplification attacks, port scanning, brute-force or credential-stuffing attempts, packet sniffing, or unauthorized access attempts against any system — ours, another customer's, or a third party's;
• Running open relays, open proxies, open recursive resolvers, or any service configured in a way that lets third parties abuse our network;
• Anonymizing or relay services (including public VPN, Tor exit, or proxy resale) operated in a way that produces abuse complaints or blocklisting of our address space;
• Cryptocurrency mining, distributed compute-for-hire, and similar resource-farming workloads, unless we have agreed to them in writing;
• Circumventing account limits, quotas, budgets, seat counts, rate limits, or billing — including sharing a single seat among multiple people, reselling AI Suite access, or scripting our AI products to resell or redistribute model output as a competing service;
• Evading a suspension or termination by opening a new account, using another person's account, or moving the same activity to a different service;
• Interfering with or reverse-engineering the Services, our portal, our control plane, or the isolation between customers.

8.3 Email and messaging

• No unsolicited bulk or commercial email, SMS, or messaging, regardless of where the list was obtained, and no support for such campaigns (hosting a landing page, mail relay, or list-cleaning tool for a spam operation counts);
• Mail you send must comply with the CAN-SPAM Act and any other applicable law, must identify the sender accurately, and must honor unsubscribe requests promptly;
• You are responsible for the sending reputation of your services. Repeated spam complaints, blocklisting of an IP we assigned you, or feedback-loop reports may result in mail being blocked, the IP being reassigned, or the service being suspended.

8.4 Content standards and harm to our business

Mission Host is a small, privately held company. Our ability to operate depends on our standing with our upstream network and data-center providers, our payment processor, our domain registrars, our AI model providers, email reputation systems, and the customers we serve — which include churches, ministries, and other non-profits alongside businesses of every kind.

Accordingly, in addition to anything unlawful, we may refuse, suspend, or terminate Services used for content or conduct that, in our sole discretion, reasonably exercised:

• Damages or is likely to damage our reputation, our brand, or the reputation of other customers who share our network and address space;
• Jeopardizes our relationship or standing with an upstream provider, data center, registrar, payment processor, AI model provider, or reputation and blocklist operator, or exposes us to their enforcement action;
• Exposes us to legal liability, regulatory scrutiny, takedown demands, law-enforcement process, or sustained public controversy;
• Generates a volume of abuse complaints, DMCA notices, or support burden disproportionate to the service purchased;
• Consists of pornographic or sexually explicit material, escort or adult services, or material we would not want associated with our name and our customer base;
• Attacks, degrades, or promotes hatred against people on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, or veteran status;
• Presents AI-generated text, images, audio, or video as authentic in a way designed to deceive, including synthetic media depicting real people without their consent.

This right applies even where the activity is lawful, even where it is not specifically listed elsewhere in this Section 8, and even where you disagree with our assessment. We are a private business and may decline or discontinue service to anyone for any lawful reason. We do not, however, exercise this right on the basis of a customer's protected characteristics, and we will tell you the reason for an enforcement action unless doing so would be unlawful, compromise an investigation, or endanger someone.

8.5 Resource use

Shared components of the Services — host CPU, storage I/O, network capacity, and IP address space — are finite. You may not use a service in a way that materially degrades performance or availability for other customers, and we may throttle, rate-limit, or migrate a workload that does. Plans marketed as “unmetered” or without a stated cap are still subject to this section.

8.6 Reporting abuse

Report suspected abuse of our network to support@tecguru.co with enough detail to identify the service — IP address, domain, timestamps with time zone, and relevant logs or headers.

9. Suspension and Termination

Our enforcement rights. If we determine that you have violated these Terms — including Section 8 — or that your service poses a risk to our network, our other customers, a third party, or our business, we may take any of the following actions, in any combination, in our sole discretion:

• Issue a warning and require you to remediate within a stated time;
• Filter, rate-limit, null-route, or block traffic to or from your service;
• Disable, quarantine, or remove specific content, processes, or configurations;
• Power off or suspend the affected service, or all of your Services;
• Terminate the affected service, all of your Services, and your account entirely, and refuse to do business with you in the future;
• Preserve, and where legally required or appropriate disclose, relevant data and logs to law enforcement or an affected third party.

Notice. Where circumstances reasonably allow, we will contact you first and give you an opportunity to correct the problem. Where they do not, we may act immediately and without prior notice — for example where the activity is illegal, an attack is in progress, a server is compromised and harming others, we are under a takedown demand or legal process, our address space is being blocklisted, or an upstream provider requires it. We will notify you of the action as soon as practical afterward.

Effect of suspension. Suspension does not pause billing. You remain responsible for fees during a suspension caused by your violation or non-payment, and no credit is issued for that downtime.

Effect of termination for cause. On termination for cause: all fees owed become immediately due; no refund or credit is issued for the remaining period; and we may permanently delete your data, virtual machines, snapshots, and backups. Where the terminated activity was unlawful, we may delete or preserve data immediately as the circumstances require. We may charge reasonable costs we actually incur to remediate a violation, such as cleaning up an abuse incident or restoring the reputation of an affected IP range.

Reinstatement. Restoring a suspended service after a violation is at our discretion and may require you to demonstrate that the underlying problem is fixed. Repeat violations will not be reinstated.

Termination without cause. Either party may end the relationship for convenience: you by cancelling under Section 6, and we by giving you at least 30 days' written notice and refunding any prepaid, unused fees. This is separate from, and does not limit, our rights above.

10. Backups and Data Loss

Automated backups are an optional paid add-on on VPS plans and are included on some managed and WordPress plans. Unless your plan expressly includes backups, we do not back up your data at all.

Even where backups are enabled, they are a convenience and not a guarantee: you remain responsible for maintaining your own independent copies of anything you cannot afford to lose, and for verifying that your backups restore. We are not liable for lost or corrupted data, and our maximum liability for any backup failure is capped as described in Section 22.

11. Support, Maintenance, and Availability

We provide support by email at support@tecguru.co and through our ticket system, and managed clients additionally receive a named account manager. Support covers our platform and, for managed services, the scope we agreed with you — it does not extend to writing your application code, debugging third-party software, or administering an unmanaged VPS on your behalf, though we may help as a courtesy.

We perform routine maintenance and will give advance notice of planned maintenance that we expect to be disruptive, where practical. Emergency maintenance and security patching may occur without notice.

No uptime guarantee unless separately agreed. We work hard to keep the Services available, but we do not commit to a specific uptime percentage or service-level agreement, and we offer no downtime credits, unless we have signed a written SLA with you.

12. Domains, DNS, and IP Addresses

Domain names you register or point at our Services remain yours and remain your responsibility to renew; we are not liable for a domain that lapses. IP addresses we assign are licensed to you for the duration of the service, not sold: they remain our property (or our upstream provider's), you acquire no rights in them, and we may reassign or renumber them with reasonable notice, or immediately where required for security, abuse remediation, or upstream reasons.

13. AI Suite

• Third-party models. AI Suite routes your prompts, files, and images to third-party AI providers (currently Anthropic, OpenAI, Google, xAI, and Perplexity) to generate responses. Your use of those models through AI Suite is also subject to those providers' usage policies. We may add, remove, or substitute models and providers, and a specific model's availability is not guaranteed.
• Output is not advice. AI output can be inaccurate, incomplete, biased, or fabricated, including when it sounds confident. You are responsible for reviewing and verifying output before relying on it. Do not use the Services as a substitute for professional legal, medical, financial, or safety-critical judgment, and do not use them to make consequential decisions about a person — employment, credit, housing, insurance, or similar — without meaningful human review.
• Your prompts and output. As between you and us, you own your prompts and, to the extent permitted by law and the applicable provider's terms, the output generated for you. Output is not necessarily unique; similar prompts from other customers may produce similar results. We do not use your conversation content to train models.
• Seats and budgets. Seats are per named individual and may not be shared. Usage is metered and may be subject to per-user or per-organization budgets and rate limits set by your administrator or by us. We may throttle or pause model access that exceeds a configured budget or that shows automated or abusive usage patterns.
• Organization administration. If your seat belongs to an organization's workspace, that organization controls the seat, retention settings, standing instructions attached to your account, and — where it has enabled the feature — read-only access to conversation history, as described in our Privacy Policy. You agree to that administration as a condition of using the workspace.

14. AI Web Designer

The AI Web Designer generates a website from the description you provide. You are responsible for reviewing the generated site before you publish it — including its factual claims, pricing, legal and privacy text, accessibility, and any images, fonts, or third-party material it incorporates — and for ensuring you have the rights to everything on the published site. Generated sites are provided as a starting point, with no warranty that they are accurate, complete, unique, or suitable for your purpose. Anonymous use of the prompt intake is rate-limited and bot-protected; circumventing those limits is a violation of Section 8.

15. Custom Development Work

Development engagements are governed by the written proposal or statement of work for that project, which controls the scope, schedule, fees, and deliverable ownership. Absent a written agreement to the contrary, deliverables transfer to you on full payment, and we retain ownership of our pre-existing tools, libraries, and know-how, licensed to you as needed to use the deliverable.

16. Third-Party Services

The Services depend on third parties — among them Stripe for payments, Cloudflare for network security and delivery, our data-center and upstream network providers, domain registrars, and the AI model providers named above. Their availability and their own terms are outside our control, and we are not responsible for their acts, omissions, outages, or policy changes. Software you install on your own server is likewise your responsibility and is governed by its own license.

17. Intellectual Property

The Services, our websites, our portal and control plane, and the Mission Host and TecGuru names, logos, and branding are owned by us and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription, and nothing more. All other product names, logos, and brands referenced on our site are the property of their respective owners, and our reference to them does not imply endorsement. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

18. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms. If you host personal data of others on our Services, you are the controller of that data and are responsible for having a lawful basis to collect it, for your own privacy disclosures, and for responding to requests from the people it concerns.

19. Copyright Complaints

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act. Send notices to support@tecguru.co, or to TecGuru, d/b/a Mission Host, 114 Stuart Road NE, PMB 320, Cleveland, TN 37312, including: identification of the copyrighted work; identification of the material claimed to be infringing and its URL or location; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the owner; and your physical or electronic signature. We may remove or disable access to material in response to a valid notice, will forward the notice to the affected customer, will accept counter-notices, and will terminate the accounts of repeat infringers.

20. Export Controls and Sanctions

You represent that you are not located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S. sanctions; that you are not on any U.S. government restricted-party list; and that you will not use the Services in violation of U.S. export control or sanctions laws, or make them available to anyone who would.

21. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, error-free, or free of data loss, that defects will be corrected, or that AI-generated output will be accurate or fit for your purpose. No advice or information you obtain from us creates any warranty not expressly stated here. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

22. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOST OR CORRUPTED DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE AFFECTED SERVICE IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits apply to all theories of liability and survive any failure of an exclusive remedy. They do not limit liability that cannot be limited by law.

23. Indemnification

You will defend, indemnify, and hold harmless Mission Host, TecGuru, and our owners, employees, and contractors from any third-party claim, demand, loss, liability, penalty, or expense (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, your violation of these Terms or of any law, or the acts of your users. We will notify you of any such claim and may participate in its defense with counsel of our choosing; you may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

24. Changes to These Terms

We may update these Terms. If a change is material, we will update the “Last updated” date above and give notice by email or through the portal at least 30 days before it takes effect, except where a change must take effect sooner for legal, security, or abuse-prevention reasons. Continuing to use the Services after a change takes effect means you accept the revised Terms; if you do not, your remedy is to cancel.

25. Governing Law and Disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. Before filing any claim, you agree to contact us at support@tecguru.co and to attempt to resolve the dispute informally for at least 30 days. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Bradley County, Tennessee, and each party consents to the personal jurisdiction of those courts. Either party may still seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or network. To the extent permitted by law, each party waives any right to bring or participate in a class or representative action, and any claim must be brought within one (1) year after it arises.

26. General

• Entire agreement. These Terms, our Privacy Policy, and any signed proposal, statement of work, or SLA are the entire agreement between us on this subject and supersede prior discussions.
• Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect.
• No waiver. Not enforcing a provision once is not a waiver of it later.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including network or power outages, upstream provider failures, natural disasters, labor disputes, or government action.
• Independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.
• Notices. We give notice to the email address on your account; you give notice to support@tecguru.co or the mailing address below.
• Survival. Sections 6, 7, 9, 10, and 17 through 26 survive termination.

27. Contact Us

Questions about these Terms, or a report of abuse:

TecGuru, d/b/a Mission Host
114 Stuart Road NE, PMB 320
Cleveland, TN 37312
Email: support@tecguru.co